Case Study: Enhanced Claims Technology Supports Fraternal Carrier’s Increased Efficiencies and Capacity for Growth

Learn how Benekiva supported their goals with an implementation timeframe of less than 8 weeks

carrier image A mid-size fraternal carrier faced an immediate need to facilitate new business without face-to-face meetings, and process claims and servicing requests virtually despite

having systems/processes that relied heavily on paper and physical files. The global pandemic required staff to work remotely, making manual processes difficult to transact accurately, securely, comfortably, and confidently. It was clear: a bandage approach was not enough and that to remain competitive, a paradigm shift had to be made.