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Case Study: Carrier Digitally Transformed Their Claims Experience in 8 Weeks

How One Insurance Carrier Digitally Transformed Their Claims Experience In 8 Weeks For Business Continuity and Sales Growth

carrier image A mid-size fraternal carrier faced an immediate need to facilitate new business without face-to-face meetings,

and process claims and servicing requests virtually despite having systems/processes that relied heavily on paper and physical files. The global pandemic required staff to work remotely, making manual processes difficult to transact accurately, securely, comfortably, and confidently. It was clear: a bandage approach was not enough and that to remain competitive, a paradigm shift had to be made. Learn how Benekiva was able to support their goals in less than 8 weeks