Insights

Successful claims transformation begins with improving operational processes first, creating a stronger foundation for technology and long-term modernization.

A personal reflection on burnout in claims, the hidden cost of constant pressure, and why sustainable work habits matter more than ever.

Krista Eger shares her path from call center representative to product leader and the experiences that continue shaping her leadership approach.

Benekiva and Juice Financial partner to help insurers deliver faster, more flexible claim payouts through modern digital payment experiences.

Explore Gartner's 2026 CIO Agenda and how agility, risk management, and tenacity are shaping the future of insurance leadership.

Kristen Crook discusses what it takes to build a culture that supports, develops, and retains the next generation of claims professionals.

Benekiva and One Inc partner to create seamless digital claims payment experiences that improve speed, flexibility, and customer satisfaction.

Standardizing correspondence can reduce complexity, improve consistency, and create measurable operational gains across the claims experience.

Kristen Crook shares insights from her career journey and explains how customer relationships continue driving her passion for claims transformation.