How does Benekiva use AI in claims processing?

Benekiva uses AI to support claims professionals, not replace them. Its AI capabilities help reduce repetitive work, guide examiners through next steps, extract information from documents, and improve digital submission experiences while keeping people, process, oversight, and accountability at the center of the claims workflow.

What AI capabilties does Benekiva offer?

Kiva: AI smart examiner

Helps examiners identify next steps, follow best practices, and track requirements in the claim flow.

AI-powered digital forms

Turns static forms into guided digital experiences with chatbot-style flows, e-signature, flexible form formats, and PDF export.

AI invoice extractor

Helps extract key invoice details and reduce manual review/data entry.

How do we evaluate AI vendor capabilities in claims processing?

AI is showing up in nearly every vendor conversation. But for carriers, the real question is not whether a platform “has AI.” It is whether that AI is secure, explainable, cost-conscious, human-reviewed, and built for the realities of claims.We've put together this guide for carriers to help them evaluate a vendor's AI capabilties.

How Benekiva helps modernize claims operations

Benekiva helps life, annuity, preneed, disability, and long-term care carriers modernize claims operations with configurable workflows, digital claim submission, automation, integrations, claimant portals, reporting, and tools built specifically for claims teams. Our platform is designed to help carriers reduce manual work, improve visibility, and support better experiences for claims professionals and claimants.