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With Kiva’s introduction, Benekiva’s leaders examine what AI should take off a claims examiner’s plate and what should remain in human hands. They discuss timely guidance, support for difficult claims and why human oversight must mean more than approving a system’s answer.

Meet Kiva, Benekiva’s new AI Smart Claims Assistant. Built into the claims workflow, Kiva gives examiners an extra set of AI-assisted eyes to surface missing information and clarify what needs attention next.

Benekiva President Tony Diodato shares how his technical background and a personal claims experience shape his perspective on insurance. He discusses connecting complex systems, giving families clearer claim updates, and helping carriers fulfill their promises.