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AFBA has gone live with Benekiva’s claims platform to streamline benefit payment processing for its life insurance member benefits. The project supports faster, clearer service for AFBA’s members and their loved ones.

The build decision can feel like the right move on day one, but the real test comes years later. In this founder POV, Brent Williams explains why carriers should think carefully about what they are choosing to own before building claims technology in-house.

Christina shares how her cross-industry implementation experience helps carriers approach claims transformation with clarity, stronger delivery, and outcomes that last beyond go-live.