Des Moines, IA — October 7, 2026 — Benekiva, a provider of claims technology for insurance carriers, today announced the market introduction of Kiva, its AI Smart Claims Assistant. Embedded in the Benekiva Claims Workbench, Kiva helps claims professionals navigate requirements and next steps while keeping human judgment at the center of the process.
Kiva brings guidance directly into the claim workflow, surfacing relevant reminders, flagging incomplete information and helping examiners identify what needs attention before a claim moves forward.
“An examiner can know the work inside and out and still have an enormous amount to keep track of,” said Krista Eger, Vice President of Product at Benekiva. “We built Kiva to provide another set of eyes within the workflow to help someone recognize a missing requirement or see what needs attention next. It is support for the person doing the work, not a substitute for their judgment.”
Kiva is designed to assist claims professionals rather than act as an independent claims decision-maker, preserving human oversight while making guidance and next steps easier to access.
“The question for AI in claims should not be how much of the person we can remove from the process,” said Brent Williams, Founder and CEO of Benekiva. “It should be how much unnecessary work we can take off their plate so they can spend more attention on the decisions and people who need it.”
To see Kiva in action or discuss its fit within your claims operation, visit benekiva.com/meet-kiva.
Benekiva helps insurers modernize claims by blending intelligent automation with human empathy, making claims processing faster, easier and more compassionate for policyholders, their families and the teams that serve them. As a platform helping carriers reduce claims cycle times by up to 84%, Benekiva is redefining what it means to deliver care at scale, from first claim submission to final payout. Learn more at www.benekiva.com.
