Catch missing information earlier
Bring guidance into the workflow
Keep human judgement in control
Claims professionals bring value through how they interpret information, recognize exceptions, and decide what needs a closer look. Kiva reduces the burden of remembering, searching, and navigating so more attention can stay on the work that requires judgment.
Kiva brings gaps like a missing death certificate or an incomplete beneficiary form into view as examiners work in a claim, so they can catch what’s missing before the file moves forward.
Kiva surfaces what may need attention next based on where the claim is in the workflow, while the examiner remains responsible for deciding how to proceed.
Examiners can ask Kiva a question and bring relevant claim or workflow information closer to the work instead of searching through separate systems or reference materials.
Kiva helps reduce the memory and navigation burden of claims work without turning the claim over to AI.
Surface relevant tips and reminders while the examiner is working through the related part of the claim.
Bring incomplete requirements and documentation into view before they create downstream rework or delay.
Help examiners understand what may need attention next based on the claim’s current place in the workflow.
Give examiners a way to ask questions and find relevant information without leaving the claim.
Brent Williams, Krista Eger, and Jim Girard explore what AI support should look like, why difficult claims need better tools, and what should remain in human hands.
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See where common claims processes create unnecessary friction and what teams can change before automating them.
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Jim Girard discusses how carriers can evaluate AI vendors beyond the hype by focusing on strategy, security, data privacy, and practical operational value.
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Bring claim details, requirements, tasks, and decisions together in the examiner experience where Kiva provides support.
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Extract information from incoming documents so examiners can review it in context and spend less time re-keying data.
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Capture structured claim information and supporting documents digitally so examiners begin with a clearer claim record.
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