Insights

Kristen Crook discusses what it takes to build a culture that supports, develops, and retains the next generation of claims professionals.

Benekiva and One Inc partner to create seamless digital claims payment experiences that improve speed, flexibility, and customer satisfaction.

Standardizing correspondence can reduce complexity, improve consistency, and create measurable operational gains across the claims experience.

Kristen Crook shares insights from her career journey and explains how customer relationships continue driving her passion for claims transformation.

Claims automation should strengthen trust, improve policyholder experiences, and help insurers deliver support when customers need it most.

Building claims systems internally often creates hidden costs, while the right technology partner can accelerate innovation and reduce long-term complexity.

Discover how Humanomation® combines automation and human empathy to modernize claims processing across life, annuity, and long-term care insurance.

Compliance is more than a checklist. Learn how insurers can prepare for responsible, resilient operations in an AI-driven environment.

Explore the real tradeoffs between building internally and buying proven claims technology designed to scale with your organization.