Insights

Jim Girard shares how empathy, collaboration, and problem-solving continue shaping his leadership approach within claims technology and engineering.

Technology helps remove friction from claims workflows, giving professionals more time to focus on empathy, trust, and meaningful customer conversations.

Carriers that streamline operational friction can improve efficiency, lower costs, and unlock stronger revenue opportunities without sacrificing customer experience.

Ciara Duncan shares her journey from biology to claims technology and how curiosity continues driving innovation across the customer experience.

Successful claims transformation begins with improving operational processes first, creating a stronger foundation for technology and long-term modernization.

A personal reflection on burnout in claims, the hidden cost of constant pressure, and why sustainable work habits matter more than ever.

Krista Eger shares her path from call center representative to product leader and the experiences that continue shaping her leadership approach.

Benekiva and Juice Financial partner to help insurers deliver faster, more flexible claim payouts through modern digital payment experiences.

Explore Gartner's 2026 CIO Agenda and how agility, risk management, and tenacity are shaping the future of insurance leadership.